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Correct answer: C
Explanation
C is correct because it synthesizes the passage's structure: acknowledging the positive shift (democratized oversight/transparency) while concluding that true progress requires a proactive governance model beyond mere reaction. A is incorrect because the passage suggests social media complements, rather than replaces, regulatory audits. B is incorrect because the passage notes the complication of outrage but concludes by suggesting systemic reform is still possible through better models. D is incorrect because the passage argues that companies must address underlying ethical issues, not just manage the visible fallout.